A bustling and lively hotel is a general indicator of good health. But there’s so much more than simply counting the number of people walking through the door.
Foot traffic and location data can help to leverage deeper insights and improve guest response times. Voice communication and location tracking systems allow a hotel to act on the fly when an incident occurs and meet consumer needs in seconds, rather than minutes.
- Location data helps a hotel measure visitation impact across various business verticals
- It will refine where a guest spends the most time for more targeted offerings
- Location data helps to further segment your guest base and meet specific needs
- Analyzing mobility data boosts occupancy rates and customer retention
- Better forecast price and demand based on visitation and location data
Location data helps hotels measure visitation impact across various business functions and make better decisions about the competition. Does price competition fuel an advantage in the current post-pandemic landscape?
A brief analysis of hotel foot traffic for top brands can surface a number of recommendations. Studying mobility data helps a hotel answer questions like:
- How am I performing compared to other hotels in the area?
- How many people are visiting the hotel and what does future traffic look like?
- Who is my customer and where do they come from?
- How is the local trade area changing?
Studying this data also helps with site selection. A brand can evaluate and prioritize new and additional locations by studying what other companies are already doing.
Location data can help refine where on-site a guest spends the most time. This data can then be used for hyper-targeted offerings. It can also be used to assess site performance and areas of the hotel that are engaging or might need work.
Integrating location services into loyalty apps is another way to identify consumer needs and deliver accordingly. A hotel can reach out with promotional campaigns like “frequent travelers” or “business travelers.” The more personalized the campaign, the more likely people will take notice.
The more technology a hotel uses, the greater the chances are for success. That’s because they have access to more and more data with every tool. This type of analytics is particularly useful to hotel owners and managers that want to increase bookings.
Once you know how to organize and evaluate the right location data, a hotel can:
- Get ahead of the competition
- Establish a better guest experience
- Have more events and booked rooms
- Grow the bottom line substantially
Analyzing mobility data can also help to boost occupancy rates and better forecast price and demand. For example, if there’s going to be a big event near the hotel, you can raise the rates a little to get the most ROI.
Reaching the Right Audience
Location data can help hotel marketers advertise to the right visitors, wherever they are, and precisely where they need to stay.
For example, if your hotel is close to an airport, you can create a mobile campaign aimed at travelers looking for a place to stay after a canceled flight.
In this case, you would only need access to data on canceled flights, weather conditions, and the areas most influenced by weather and/or flight cancellations. Pair that with localized mobility data, and it’s a win-win for hyperfocused segmentation.
This type of demand forecasting solves consumer problems before they even realize they have one.
Location Data is Booking a Room
And it’s not going anywhere in the hotel industry. In fact, adoption rates are increasing every year as the pandemic has driven a stiff market with strong competition.
The number of companies who want to use location data is growing significantly faster than companies who can use location data. Here’s why: data without interpretation is like paint in a jar — it’s not until you apply it to a canvas that it begins to mean something.